Returns & Exchanges
At Heart Melting, we want you to be completely satisfied with your purchase. If your order doesn't capture your heart, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location or schedule a pickup at your convenience.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing